By registering for or using our website and services (the “Services”), you agree to comply with and be bound by this User Agreement (the “Agreement”). Please read this document carefully before using the Services. If you do not agree with the terms and conditions set forth herein, you should not access or use the services.

1. Acceptance of Terms

By accessing or using Majestic Mahjong’s Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. We reserve the right to update or modify this Agreement at any time, and changes will be posted on our website. Continued use of the Services after such changes constitutes acceptance of the revised terms.

2. Eligibility

To participate in our skill-based games, you must:

Be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher.

Ensure that participation is permitted by the laws of your jurisdiction. You are solely responsible for compliance with applicable laws.

3. Account Registration

Registration Requirements: You must create an account to access and use certain features of the Services. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

Account Security: You are responsible for maintaining the confidentiality of your login credentials and are fully responsible for all activities that occur under your account. Notify us immediately if you suspect unauthorized use of your account.

Multiple Accounts: Each player is permitted only one account. Creating multiple accounts may lead to account suspension or termination.

4. Use of Services

Permitted Use: Majestic Mahjong’s Services are intended solely for personal entertainment and skill-based competition. You may not use the Services for any unlawful or commercial purposes.

Prohibited Conduct: You agree not to:

Use the Services for any fraudulent, deceptive, or illegal activities.

Use cheats, exploits, automation, bots, or any other unauthorized software designed to modify or interfere with the Services.

Engage in harassment, offensive behavior, or any conduct that negatively impacts other users’ experience on the platform.

5. Skill-Based Gameplay

Game Format: Majestic Mahjong offers skill-based games where users compete against other registered players. The outcome of each match is determined solely by players’ skill and strategy, not by chance.

Fair Play: You agree to play games fairly and without unfair advantage, including the use of prohibited software or devices. We reserve the right to monitor gameplay and take action, including suspension or termination of accounts, if we detect prohibited behavior.

6. Intellectual Property Rights

All content, trademarks, logos, and intellectual property on the Majestic Mahjong website are owned by Majestic Mahjong or licensed to it. You are granted a limited, non-exclusive license to access and use the Services solely for personal, non-commercial purposes.

7. Suspension and Termination

We may suspend or terminate your account for any violation of this Agreement, including cheating, fraudulent activity, or harassment of other users.

If your account is terminated, you forfeit any funds or winnings associated with your account.

8. Disclaimer of Warranties

The Services are provided “as is” without warranties of any kind, express or implied. Majestic Mahjong does not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

9. Limitation of Liability

In no event shall Majestic Mahjong, its affiliates, officers, directors, or employees be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including, but not limited to, loss of profits, data, or goodwill.

10. Dispute Resolution

Governing Law: This Agreement shall be governed by the laws of United kingdom.

Arbitration: Any disputes arising out of or in connection with this Agreement or your use of the Services shall be settled by binding arbitration in accordance with the rules of the United Kingdom, and any award rendered may be enforced in any court of competent jurisdiction.

11. Miscellaneous

Severability: If any provision of this Agreement is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: This Agreement, along with the Privacy Policy, constitutes the entire agreement between you and Majestic Mahjong with respect to the Services

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services (collectively, the “Services”). By using our Services, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect:

We collect personal and non-personal information from you to provide and improve our Services. The types of data we collect include:

1.1 Personal Information:

Account Information: When you register for our Services, we collect personal information such as your name, email address, date of birth, and username.

Payment Information: If you make a deposit, we may collect information related to your payment method (e.g., credit card number, bank account details). Payment processing is managed by third-party providers who comply with data security standards.

Identity Verification: To comply with legal requirements, we may request documents for identity verification, such as government-issued identification or utility bills.

1.2 Non-Personal Information:

Device Information: We may collect information about the device you use to access the Services, including hardware model, operating system, IP address, browser type, and device identifiers.

Usage Data: This includes data on how you interact with our website, such as pages visited, time spent, clicks, and other interactions.

2. How We Use Your Information:

We use the information we collect for various purposes, including:

Account Creation and Management: To create and manage your account, provide support, and communicate with you about account activities.

Service Delivery: To operate, maintain, and improve our Services, including gameplay functionality, processing payments, and enhancing user experience.

Legal Compliance: To comply with applicable laws, regulations, and legal requests, such as identity verification and anti-fraud measures.

Communication: To send updates, newsletters, promotional offers, and other information related to our Services. You can opt out of marketing communications at any time.

Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, security incidents, and other illegal activities.

3. Sharing of Your Information:

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, hosting, customer support, and data analysis.

Legal Obligations: We may disclose your information to comply with legal obligations, respond to subpoenas, court orders, or legal processes, or to establish, exercise, or defend our legal rights.

Business Transfers: If Majestic Mahjong undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

User Consent: We may share your information for any purpose you consent to at the time of data collection.

4. Security of Your Information:

We employ reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no data transmission over the internet or data storage system is guaranteed to be 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

5. Your Data Rights:

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access and Update: You can request to access or update your personal information by contacting us at support@majesticmahjong.com.

Data Deletion: You may request the deletion of your personal data, subject to legal and regulatory requirements.

Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

Objection and Restriction: You may object to or request a restriction of processing of your data under certain circumstances.

6. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings and opt out of certain tracking technologies.

7. Children's Privacy:

Our Services are not intended for users under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

8. International Data Transfers:

Your information may be transferred to and maintained on servers located outside your jurisdiction where data protection laws may differ. By using our Services, you consent to such transfers.

9. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” indicated. Continued use of our Services after any changes signifies your acceptance of the revised policy.

Payments & Refund Policy

This Payments and Refund Policy outlines the terms and conditions related to payments, deposits and refunds for Majestic Mahjong users. By using our Services, you agree to comply with this policy. Please read it carefully before making any payments.

1. Deposits:

1.1 Deposit Process:

To participate in certain games on Majestic Mahjong, you need to purchase credits, which can be used within our platform. Deposits to acquire these credits can be made using the available payment methods on our website, such as credit cards, debit cards, or other authorised payment processors. 1 EUR is equivalent to 100 credits worth of play money.

1.2 Authorized Use:

By making a deposit to purchase credits, you confirm that you are the authorised user of the payment method used and that the funds used belong to you or are legally under your control.

1.3 Minimum and Maximum Purchases:

Majestic Mahjong may establish minimum and maximum limits for credit purchases. These limits will be clearly displayed during the deposit process.

1.4 Currency:

All transactions for purchasing credits will be conducted in EUR unless otherwise specified. Currency conversion fees may apply, depending on your payment provider.

1.5 Fees for Purchases:

Majestic Mahjong does not charge fees for purchasing credits.

2. Refund Policy:

Refunds for credit purchases can be made within 14 days of your invoice date, provided that you have not used any credits from the particular purchase.

3. Fraud Prevention and Account Security:

3.1 Fraud Prevention Measures:

Majestic Mahjong employs security measures to detect and prevent fraudulent activities. We may suspend or terminate accounts involved in or suspected of fraudulent, illegal, or unauthorized transactions.

3.2 Account Security Responsibility:

You are responsible for safeguarding your account information, including your login credentials. You agree to notify us immediately if you suspect unauthorized access to your account.

4. Amendments to the Policy:

We may update this Payments and Refund Policy from time to time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of the Services constitutes acceptance of any changes.

Fairness Policy

We are committed to maintaining a fair, enjoyable, and competitive environment for all our players. To ensure this, we have established a Fairness Policy that outlines acceptable behavior, fair play expectations, and our stance against any form of cheating or misconduct. By using our Services, you agree to uphold these principles and conduct yourself in accordance with the rules outlined below.

1. Conduct and Fair Play

1.1 Fair Play Commitment

At Majestic Mahjong, we prioritize skill, strategy, and fair competition. All players are expected to adhere to the spirit of fair play. This means playing honestly, respecting the game’s rules, and competing without unfair advantages.

Prohibited Behaviors Include:

Cheating: Using unauthorized software, scripts, bots, or any other tools designed to automate gameplay, provide unfair advantages, or manipulate game outcomes.

Collusion: Collaborating with other players to manipulate game results or gain an unfair advantage over opponents.

Account Sharing: Allowing another person to play on your account or using another person’s account.

Tampering: Altering, hacking, or attempting to interfere with the game’s mechanics, servers, or software.

1.2 No Exploits

Exploiting bugs, glitches, or loopholes within the game’s software is strictly forbidden. Such actions undermine the integrity of the game and the player community.

Examples of Exploits Include:

Bug Exploitation: Using bugs or glitches to gain an advantage, such as bypassing game restrictions, manipulating scores, or accessing features not intended for player use.

Game Manipulation: Taking advantage of system loopholes or flaws to alter game outcomes or achieve higher rankings unfairly.

Players found exploiting any part of the game’s functionality may face disciplinary action, including account suspension, the revocation of winnings, or permanent account termination.

1.3 Sportsmanship

Majestic Mahjong values a respectful, inclusive, and supportive community. All players are expected to treat one another with respect and refrain from engaging in offensive or harmful behavior.

Unacceptable Conduct Includes:

Harassment: Targeting another player with repetitive, unwanted actions or messages, including threats, trolling, or personal attacks.

Abusive Behavior: Using abusive, vulgar, or offensive language, whether in chat, forums, or any interaction with other players.

Hate Speech: Any form of hate speech, including racist, sexist, homophobic, transphobic, or otherwise discriminatory language or conduct.

Discrimination: Discriminatory behavior toward individuals or groups based on age, race, gender, sexual orientation, religion, or any other characteristic.

Players who violate our sportsmanship policy may receive warnings, chat restrictions, or have their accounts suspended or permanently terminated based on the severity of the behavior.

1.4 Reporting Misconduct

We rely on our community to help maintain a fair and respectful environment. If you witness

or experience any form of misconduct or cheating, we encourage you to report it

immediately.

How to Report Misconduct:

In-Game Reporting: Use the in-game reporting feature (if available) to flag inappropriate behavior or suspected cheating.

Contact Support: Email our support team at support@majesticmahjong.com with a detailed description of the incident, including any relevant screenshots or evidence.

Confidentiality: Reports will be handled confidentially, and we will not disclose the identity of the reporting party.

Our Response Process:

Investigation: Our support team will investigate all reports of misconduct thoroughly and fairly.

Action Taken: If a violation is confirmed, we will take appropriate disciplinary action, which may include warnings, temporary restrictions, or permanent bans, depending on the severity and frequency of the misconduct.

2. Commitment to Fair Competition

Majestic Mahjong is committed to upholding a level playing field for all players. We regularly monitor gameplay and use advanced tools to detect and prevent cheating, exploitation, and any behavior that undermines fair play. By participating in our games, you agree to compete honestly and in the true spirit of the game.

We appreciate your commitment to fair play and respect within the Majestic Mahjong community. Thank you for helping us create a safe, inclusive, and enjoyable space for all.

Community Policy:

At Majestic Mahjong, our community is at the heart of everything we do. We believe in creating a welcoming, inclusive, and supportive environment where players can connect, compete, and grow together. Our Community Policy outlines the standards and expectations for all members, emphasising respect, inclusivity, and positive interactions. By joining Majestic Mahjong, you agree to uphold these values and contribute to building a thriving community.

1. Respectful Communication:

1.1 Respect for All Players:

We are committed to fostering a respectful environment for everyone. All members of the Majestic Mahjong community are expected to treat one another with kindness and respect, regardless of differences in background, skill level, beliefs, or identities.

No Harassment or Bullying: Harassment, including targeted insults, threats, or persistent unwanted behavior, is strictly prohibited.

No Discriminatory Language: Racism, sexism, homophobia, transphobia, and any form of hate speech or discriminatory language will not be tolerated.

1.2 Civil Discourse:

Disagreements and competitive banter are natural in a gaming environment, but all interactions must remain civil and constructive.

Avoid Personal Attacks: Focus on the game and avoid personal criticisms or insults.

Constructive Feedback: We encourage feedback and constructive discussion. Express your thoughts in a way that respects others.

2. Inclusivity and Belonging:

2.1 Inclusive Environment:

We are dedicated to making Majestic Mahjong a place where everyone feels welcome and valued. Every player, regardless of nationality, ethnicity, gender, sexual orientation, or other identity markers, has the right to enjoy a positive gaming experience.

2.2 Celebrating Diversity:

Our community is made up of diverse players from around the world. We celebrate and respect different perspectives, traditions, and experiences. We ask that you be considerate of cultural differences and mindful of your words and actions.

3. Positive Contributions:

3.1 Encourage and Support Others:

Majestic Mahjong thrives when players lift each other up. Share your tips, strategies, and encouragement with fellow players. Be a positive force within the community.

3.2 Community Engagement:

Participate in community events, discussions, and forums. Your voice and engagement are valuable in building a strong, active community.

4. Fair Play and Integrity:

4.1 Uphold Fair Play:

We expect all players to adhere to the principles of fair play. Cheating, exploiting bugs, or using unauthorized tools undermines trust and damages the community experience.

4.2 Report Misconduct:

If you encounter unfair practices, cheating, or behavior that violates our Community Policy, please report it. Our team is dedicated to maintaining a fair, balanced, and enjoyable gaming environment.

5. Content Guidelines:

5.1 Appropriate Content:

Content shared within Majestic Mahjong forums, chat rooms, or any other community areas must be appropriate for a general audience.

No Offensive Content: Content that is abusive, inflammatory, explicit, or otherwise harmful will be removed.

No Spam or Unsolicited Promotions: Spamming, posting advertisements, or engaging in unauthorized promotions is not permitted.

6. Zero Tolerance Policy:

6.1 Immediate Action for Severe Violations:

Violations of our Community Policy that involve hate speech, threats, harassment, or other severe misconduct will result in immediate disciplinary action, including temporary bans, permanent bans, or other measures.

6.2 Progressive Discipline for Lesser Violations:

For minor infractions, we may issue warnings, chat restrictions, or temporary suspensions as appropriate.

7. Encouraging a Growth Mindset:

7.1 Learning and Improvement:

Majestic Mahjong is a skill-based game that rewards practice, strategy, and growth. We

encourage all players to adopt a growth mindset and to support one another in their journey toward improvement.

7.2 Constructive Feedback and Mentorship:

Experienced players are encouraged to offer guidance to newer players. Share your strategies, help others grow, and foster a spirit of mentorship.

8. Reporting and Support:

8.1 Reporting Misconduct:

If you witness behavior that violates this policy or creates a negative experience, please report it to our support team. Reports will be handled with care and confidentiality.

8.2 Support for Affected Players:

If you experience harassment or feel uncomfortable within the community, reach out to us. Our team is here to support you and ensure that all players have a positive experience.

9. Commitment to a Stronger Community:

We believe that everyone plays a role in building and maintaining a strong Majestic Mahjong community. By following this Community Policy, you are helping to create a space where everyone can enjoy, grow, and connect through the love of Mahjong.

Thank you for being part of our community and for your commitment to creating a positive and inclusive environment. Together, we make Majestic Mahjong a welcoming place for all!

Imprint

Contact Information:

Email: support@majesticmahjong.com

Website: majesticmahjong.com

Company: MOMENTUM PAY LTD

Company number: 16215931

Address: 124-128 City Road, London, England, EC1V 2NX

Phone number: +447598659974

Disclaimer:

The content on this website is for informational purposes only and is provided “as is” without any warranties, express or implied. Majestic Mahjong assumes no liability for the accuracy, completeness, or timeliness of the information presented on this site.

Copyright Information:

All content, design elements, trademarks, logos, and intellectual property on this website are owned by Majestic Mahjong or used under license. Unauthorized reproduction or use of any content, including text, images, or code, is strictly prohibited.

Consumer Alternative Dispute Resolution (ADR):

In the event of a dispute, you have the right to contact an ADR entity in accordance with applicable UK consumer laws.

For any inquiries or legal notices, please contact us using the contact information provided

on the website